Logistics Analyst - Customer Service

Job Locations US-OH-Columbus
Posted Date 4 weeks ago(9/4/2020 11:07 AM)
Requisition ID
2020-2280
# of Openings
1
Category
Customer Service/Support

Overview

As a member of the T. Marzetti Logistics Team, the Logistics Analyst supporting Customer Service is responsible for providing strategic supply chain analytics support for the Logistics and Customer Service Department to improve service, reduce distribution expense, and support top-line sales growth. The position works closely with the Sales, Transportation, Warehousing, Supply & Demand Planning, Marketing, and Finance teams within T. Marzetti. The incumbent should possess strong analytical and problem-solving skills and be a strong communicator, comfortable collaborating and presenting to key internal and external partners.

Responsibilities

  • Manage customer scorecards and provide service level reporting to internal and external partners
  • Monitor service performance and drive service improvement by analyzing root cause, recommending and implementing improvements, working collaboratively with Logistics, Operations, Customers, and Cross Functional Teams
  • Understand supply chain requirements for customers and utilizes independent judgment to develop solutions to service issues
  • Reduce Customer Supply Chain penalty fees through root cause analysis and developing action plans
  • Utilize customer order history to identify Supply Chain cost saving and process improvement opportunities
  • Manage customer orders for one to two strategic customer accounts
  • Key Customer Purchase Order to Delivery Management
  • Review and develop action plans to drive carrier service improvements, and measure/monitor results
  • Develop open customer order exception reporting to enable Customer Service to take proactive action on inventory shortages and past due orders
  • Identify opportunities to innovate, improve service and/or reduce cost
  • Analyzes opportunities, develops recommendations, exercises discretion and implements process improvements that deliver results
  • Ad-hoc analysis, special projects, new report development, exception reporting, and other tasks as assigned by Customer Logistics management

Qualifications

  • Bachelor’s Degree in a related field or equivalent experience required 
  • 3+ years Logistics, Supply Chain, or Business Analytics experience required
  • SAP experience preferred
  • Proficient in MS Office applications, especially Excel and PowerBI
  • Knowledge of CPG logistics principles and practices

Competencies

  • Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
  • Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals
  • Action Planning - Uses comprehensive knowledge and skills to work independently while providing technical guidance on developing appropriate plans or performing necessary actions based on recommendations and requirements
  • Manages Complexity - Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems
  • Data Collection and Analysis - Provides technical guidance on analyzing data trends for use in reporting
  • Review and Reporting - Works without supervision and provides technical guidance on reviewing and creating relevant, lucid and effective reports
  • Assessment - Provides technical guidance on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations
  • Financial Analysis - Applies concepts of knowledge / skill without requiring supervision; also able to provide technical guidance when required
  • Ensures Accountability - Holds self and others accountable to meet commitments

Working Conditions/Environment

Works in a normal office environment where the associate is regularly required to speak, read and comprehend, hear, sit, stand, talk, type, walk and bend while moving about the facility. The noise level in the office is quiet. Requires some lifting of moderately heavy items up to 50 lbs.  May require travel to distribution, warehouse or plant locations minimally.  

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