Transportation Customer Service Representative

Posted Date 3 months ago(9/15/2021 2:05 PM)
Requisition ID
# of Openings
Job Locations
Corporate Supply Chain

About Us

T. Marzetti Company, a wholly owned subsidiary of Lancaster Colony Corporation (NASDAQ: LANC), is a manufacturer and marketer of specialty food products for the retail and foodservice markets. Our retail brands include Marzetti®, New York Bakery™, Sister Schubert’s®, Reames®, Flatout®, Angelic Bakehouse®, and Bantam Bagels®, in addition to exclusive license agreements for Olive Garden® dressings, Chick-fil-A® sauces and Buffalo Wild Wings® sauces. Our foodservice business supplies many of the top restaurant chains in the United States.


At T. Marzetti, our mission is to be The Better Food Company: Better people, that make better products, in a better corporate culture, that work in unison to make the world a better place. Led by our purpose, To Nourish Growth with All that We Do, our more than 3,000 team members are dedicated to innovative and quality products as well as superior service and value for our customers.


The Transportation Customer Service Representative is the customer advocate from purchase order receipt to delivery. This role will provide best-in-class customer service to their assigned customer accounts, working collaboratively with internal team members to maintain high service levels for Marzetti’s product lines, and quickly resolving any distribution related issues as they arise. The incumbent should possess strong communication skills and be able to multi-task, while focusing on productivity in partnership with Logistics team partners.


  • Enter Customer Orders (Review pricing, ship point, order minimum, inventory, and lead time for all orders.)
  • Collaborate with Logistics partners (Transportation and Warehouse) to quickly resolve potential customer facing issues, including OS&D, returns, appointment issues, expedited orders, etc.
  • Respond to very high email volume in a timely manner.


  • Relevant Bachelor’s Degree preferred (or 3+ years relevant experience)
  • Intermediate level Microsoft Office skills required (Outlook and Excel)
  • SAP experience preferred


  • Excellent communication skills both written and verbal
  • Knowledge of CPG customer service principles and practices
  • Ability to adjust quickly to new processes and procedures
  • Displays attention to detail for both accuracy and content

Cultivate Your Career

At T. Marzetti, we are committed to providing an environment of mutual respect for everyone. We strongly encourage veterans, women, people of color, people with disabilities, and LGBTQ individuals to apply. As an equal opportunity employer, we will consider all qualified applicants without discrimination on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, disability, genetic information, or any other characteristic protected by applicable law.


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